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IVR (interactive voice response) allows you to efficiently use your phone system to deliver static information, such as business hours or driving directions, and manage incoming calls by prioritizing, routing and answering multiple calls at the same time. Synclio’s online IVR management system allows you to design and maintain pre-recorded prompts for your callers to follow so that they can quickly get the information they need or can be properly directed to the appropriate employee or department.
Online IVR management gives you complete control over your automated business phone answering system. You determine what options your callers will hear when they reach your business, and what each option will do when it’s chosen. For instance, you can easily log into your account from anywhere you can access the Internet and create or modify call prompts so that when a caller chooses option 1, either by pressing that key on their keypad or by speaking it audibly, he or she will instantly be transferred to someone in, say, the sales department.
With Synclio’s IVR feature, you have the ability to provide your callers with a number of options and program those options with ease, right online. The more choices your callers have, the more satisfied your customers will be and the more professional your business will appear. And because we offer the ability to manage your IVR online, maintaining it is a breeze.
Not in the office? No worries. As long as you can access the internet, you can manage your business business phone system from anywhere.
With simple online IVR management, you decide what your callers hear and what their options will be.
Your callers will be impressed with the IVR options they’re provided with and you’ll get the satisfaction of knowing that calls are being directed to the right person, team or department every time.